FAQ

At Swans Radiant Wigs, we prioritize quality and hygiene. Due to the custom nature of our wigs, all sales are final. Refunds cannot be issued, as wigs cannot be resold once handled or worn for sanitation and customization reasons.  If you need to make changes to your order, please contact us at info@swansradiantwigs.store within 24 hours of your original purchase. After this timeframe, changes cannot be accommodated.

We only accept returns if you receive the wrong item. In such cases, please reach out to us immediately, and we’ll work to resolve the issue promptly. Thank you for understanding and supporting our commitment to providing high-quality, sanitary products.

Wash Your Wig Properly

• Wash every 1–2 weeks (depending on buildup and wear).

• Use sulfate-free shampoo & conditioner to prevent dryness.

• Always detangle before washing to avoid matting.

Processing time for all custom wigs will be 10-21 days.  

For all ready to ship units, ship out time is 1-2 business days.

*NOTE*

DELAYS ARE POSSIBLE SO PLEASE ALLOW ADDITIONAL TIME.

ONCE ITEMS ARE SHIPPED, IT'S YOUR RESPONSIBILITY TO STAY UPDATED WITH YOUR PACKAGE.

Expect delays during sales period & holidays.

Currently we ship to the United States, Canada, and Europe

1. On a daily

• If curling, using a heat protectent spray is highly recommended

2.  Nightly wear

• We recommend removing your unit each night to preserve the longevity of your lace. However, if you choose to sleep in your wig, we suggest securing the hairline with a scarf before wearing your nightly bonnet. Just a heads-up, sleeping in your unit may require more frequent touch-ups when it comes to styling your unit versus removing it nightly.

For daily protection of your natural hair under your wig, we recommend keeping your hair and scalp moisturized by applying an oil of your choice to prevent dryness and breakage. Wearing a wig cap is optional, but it can provide an extra layer of protection if desired.

Click here for a brief video on how to take your head measurements

Click here for tutorial on how to fit thick hair under wigs - NO CORNROWS NEEDED!

Please allow 10-21 days for your custom wig to be created.  After this timeframe, your custom wig will ship.

With the quality of our wigs and being custom made for you, wig clue is not needed.  If you prefer a more secure fit, we recommend using KISS Colors & Care Lace Bond Adhesive Spray 

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